JR Cigars Customer Service

I want to tell everyone about customer service and specifically from JR CIgars. Customer service as you know is very important to consumers. If customer service is poor, business will suffer plus I will look for another supplier. I do not tolerate poor customer service if I don’t have to.

I bought a sampler pack of 10 cigars from JR Cigars about a month ago. The cigar selection and price was superb. I ordered the sampler pack and it arrived in a few days via Express Mail. I was very pleased with the order with the exception of one cigar which was a Rock Patel Vintage 2003 Cameroon. It had 2 cracks in the wrapper, one by the foot and the other towards the cap. The cracks made this cigar un-smokable.

So what do I do?

First I contacted Rock Patel via email. About 4 minutes later, I got an email from the Vice President of Marketing at Rocky Patel. Wow…that was really fast!! Anyway, he told me to contact JR Cigars and request a replacement. I then emailed JR Cigars and told them about the cracked cigar. I received several emails from JR Cigars updating me on the status of my request. About a week later I received a package from JR Cigars. When I opened the box, I found not 1 replaced cigar but a whole 10 cigar sampler. Is that not amazing????

JR Cigars sent me another 10 cigar sampler!!!! OK….that’s freaking Awesome!!!!

I have to say JR Cigars is my kind of supplier. Great prices and “over the top” customer service.

I highly recommend them.

Cigar Sampler 10 Pack

I bought a sampler pack from JR Cigars last week for $29 and was totally delighted with the selection. 2 of the cigars that I just had to get were the Black Abyss and the Boneshaker….they’re real “killers” …ha ha.

I’m keeping them in my travel humidor for now. The Black Abyss is on the left while the Boneshaker is on the right. These 2 are markedly bold or Full Body smokes and will get your attention. These are powerhouses.

That Thunderdome is going to be a real “Blast” to light up…and not on a full stomach either. These beauties have some really awesome labels. Look at the detail…incredible.

They all have Maduro or dark wrappers which are much bolder than the lighter Connecticut and/or EMS wrappers.

These are from the Dark Side…

How to Pick a Cigar Sampler Pack

How to Pick a Cigar Sampler Pack

This is how I pick a cigar sampler pack. I typically like to buy a cigar sampler pack that has several different brands and strengths. I like a good variety of flavors and brands so I can compare them. I try not to buy a sampler pack that is all one brand although I have done that before. I also like to look for sampler packs that have less well known brands like the smaller cigar companies. Some of them produce some outstanding cigars at very low prices. I love experimenting with new cigars. It’s fun!

But that’s just my preference. There are many ways to select a cigar sampler pack. You can choose them by price range, geographical location, strength, flavor or brand or by size like Toro or Robusto.

Here are some of the best selling cigar samplers.

  • Dominican Connoisseur Collection
  • Montecristo Lovers Edition II
  • Best of Alternatives from JR Cigars
  • 10 Black Abyss Cigars
  • ACID Collectors Tin
  • Altadis Mid-day Selection
  • Camacho Corojo Robusto & Lighter Combo
  • Cohiba Luxury Sampler
  • Dominican Luxury Sampler
  • FiftyCigars For Under $50
  • Gurkha Best of the Best Toro Collection